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Softalk Mail Server

WorkgroupMail is set to leave a copy of messages at the ISP. How can I re-download them all?

Detail To do this, stop the mail server program and delete the file Program FilesWorkgroupMailmsgids.dat.

When I try to send a message from Outlook, I get the message "No transport provider was available for delivery to this recipient."

Detail Microsoft Outlook reports this error if the message was rejected by the SMTP server. This can be because of...

How do you use the shared address book from an Outlook client?

Detail There are two main ways to use this feature: 1. Open a new email and begin typing the name...

How do I configure a User-Defined Anti-Virus product to work within the Virus Checker plug-in?

Detail First check the documentation for your Anti Virus product to determine if it is possible to run the anti...

What happens when I select 'Pause' from the shortcut menu of the WorkgroupMail server icon?

Detail Selecting this option stops the WorkgroupMail server from sending messages to the internet and it also stops the server...

When I run the administrator, I get the error

Detail The reason for this is because older versions of the file c:winntsystemmfc42.dll were marked as read only. You can...

My ISP sends me messages to say that I am downloading my mail by both POP3 and SMTP. What does this mean and what should I do?

Detail Some ISPs will try to send messages to you via SMTP, rather than assume you are going to collect...

When starting the WorkgroupMail server I get an abnormal termination error in the Addressbookplugin.dll module and the server fails to start. What should I do?

Detail In versions of WorkgroupMail prior to v6.5.1, under certain circumstances it was possible to corrupt the Program FilesWorkgroupmailaddressbook.dat file....

Can WorkgroupMail provide both internal e-mail and Internet e-mail?

Detail Yes, WorkgroupMail can do both. To provide internal mail, it simply recognizes whether an outgoing message is sent to...

What are the minimum recommended hardware specifications in order to run WorkgroupMail?

Detail Minimum Specifications: Attribute Requirement CPU 66Mhz Keyboard Yes Mouse Yes Memory 32Mb or minimum required by the Operating System...

What version of Norton AntiVirus do I need for the Virus Checker plugin?

Detail WorkgroupMail v7 will work with Norton (Symantec) AntiVirus Corporate Edition and the Desktop Edition (2001, 2002 and 2003). Other...

How can I test that my mail client can connect to the WorkgroupMail Server?

Detail 1. Test the network connection to the server from a client machine: From a client machine open a command...

I can see the Sender and Subject of the message but I can't view the message body in WebMail

Detail This can sometimes be caused by an older version of the file wmapi.dll in the WorkgroupMail installation folder. Delete...

When I try to read a message in WebMail I get a VBScript runtime error

Symptoms When trying to read a message in WebMail the following VBScript runtime error is reported Microsoft VBScript runtime error...

The WorkgroupMail Administrator fails to start up.

Symptoms The WorkgroupMail Administrator fails to start when installation has just been completed. The WorkgroupMail Administrator cannot be started from...

When setting a connection schedule for an ISP, is the active period coloured blue or grey?

Detail The default colour of blue marks the schedule’s active periods. The grey blocks indicate the times when WorkgroupMail will...

Outlook, reports an error when sending an email

Symptoms When trying to send a message from Outlook, the following error message is returned. Your message did not reach...

How do I configure Norton AntiVirus Desktop Edition to work with WorkgroupMail v6?

Detail Make sure that you are running the latest release of WorkgroupMail v6 More info Check that in the folder...

The following error message is reported in my WorkgroupMail event log – 'Failed to connect to the SMTP server…'

Symptoms The WorkgroupMail server reports the following error in the event log “Failed to connect to the SMTP server in...

How do I create a log of the SMTP and POP3 communications?

Detail Creating an SMTP/POP3 communications log can help in diagnosing many communications problems between the mail client, WorkgroupMail, an ISP...

How do you recover the WorkgroupMail v7 configuration from a backup?

More Info Refer to the related FAQ How do you backup Workgroupmail v7 message data? Detail To restore the WorkgroupMail...

Is it possible to automatically stop then start workgroup mail server during a scheduled backup?

Detail You will need to use the Task Scheduler in Windows 2000 or the AT command in Windows NT to...

How do I configure the Eudora mail client to work with WorkgroupMail?

Detail To configure Eudora for WorkgroupMail, do as follows: Firstly create a new mail account. Do this by viewing the...

How do I configure an Outlook XP POP3 client to work with WorkgroupMail?

Symptoms An Outlook XP client must be configured to connect to WorkgroupMail using the POP3 protocol. Detail Open Outlook XP...

How do you backup Workgroupmail v7 message data?

More Info Refer to the related FAQ How do you recover the WorkgroupMail v7 configuration from a backup? Detail Email...
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