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Softalk Mail Server

WorkgroupMail is configured to 'Send mail directly' but the messages are not sent.

Symptoms WorkgroupMail is configured to ‘Send mail directly’ but the messages are not being sent. The diagnostics in WorkgroupMail v7...

How do I move or re-install my WorkgroupMail v7 to another computer or drive?

Symptoms You wish to move your WorkgroupMail v7 server program to a different computer, or You wish to move your...

When I try to open a .exe attachment using WebMail, Internet Explorer seems to hang while it appears to be opening a page.

Symptoms Internet Explorer hangs, or stops responding, when trying to open an exe attachment. Resolution Configure the Webmail virtual directory...

I installed WorkgroupMail v7 and now need to restore my WorkgroupMail v6 installation

Detail When you installed WorkgroupMail v7 a backup copy of your configuration files should have been placed in a sub-folder...

I installed WorkgroupMail v8 over my licenced WorkgroupMail installation and now have an evaluation licence

Symptoms After upgrading WorkgroupMail from WorkgroupMail v7 (or WorkgroupMail v6) to WorkgroupMail v8 the licence has changed to an evaluation...

How can I diagnose problems with WorkgroupMail v7?

Symptoms The WorkgroupMail service or Administrator may:- crash unexpectedly. have performance issues such as excessive CPU or memory usage. not...

How can I diagnose problems with WorkgroupMail v6?

Detail Run the Diagnostics utility (Edit, Run Diagnostics). If the Administrator is unable to connect to localhost on the SMTP,...

When I run the installation file that has just been downloaded the setup of another program is launched.

Symptoms When running the WorkgroupMail setup file the setup of another program is launched. Cause This problem can occur as...

How can I make my WebMail accessible from the internet?

Detail You must specify the WebMail login address in your remote web browser as follows http://Internet_IP_Address/webmail If you have a...

How to configure your relay settings in WorkgroupMail v6

Detail Open the WorkgroupMail Administrator program and click on the Settings icon. Select the Relaying tab and choose one of...

When I upgrade my WorkgroupMail v6 installation to v7 the setup program gives a program error

Detail This can occur when upgrading to v7 from early releases of WorkgroupMail v6. Try upgrading first to the latest...

After upgrading to v7, Workgroupmail stopped sorting incoming mail and now delivers it to the default user.

Detail OPen the WorkgroupMail Administrator and double click on your ISP object. Select the Advanced tab. Click on the Settings...

How can I return messages for unknown recipients back to the ISP?

More Info Note. Care must be taken not to set up a loop between WorkgroupMail and the ISP. Will any...

Can Content Filtering be applied to a subset of users?

Detail Yes. You must configure a rule in Content Filtering that includes the condition ‘Message sent to specific recipient’ or...

I cannot send mail from the Netscape Mail client

Symptoms Messages do not get sent when using the Netscape Mail client. Netscape asks for a password when sending a...

My ISP requires that my mail server logs into a POP3 account before messages can be sent

Detail POP before SMTP is a simple method used by some ISP’s for authenticating the client before allowing mail to...

How can I restrict some users from sending internet mail?

Detail WorkgroupMail v8 and WorkgroupMail v7 Enterprise The ability to send mail externally is determined by the Account Restrictions in...

I have McAfee Virus Scan. How do I configure this to work with WorkgroupMail?

Detail NB WorkgroupMail is not compatible with McAfee VirusScan On-line. Make sure that you are running the latest release of...

How can I export my Outlook Express contacts list to the WorkgroupMail LDAP Directory?

Detail The easiest way to get all of your e-mail addresses from your Contacts list (in your mail client) into...

How can I send a message to an external recipient with the same domain address?

Symptoms When a message is sent to an external recipient with the same domain address the message is delivered to...

How does the Content Filtering plug-in differentiate between sent, received, relayed and internal messages?

Detail WorkgroupMail can distinguish between mail messages that are sent from a local address to an external address, from an...

Workgroupmail downloads our e-mail from the ISP but the messages disappear.

Symptoms Some incoming messages received by POP3 from the ISP are disappearing. Cause This can happen when WorkgroupMail is set...

Mail downloaded from my ISP is not delivered to the correct local user

Symptoms Mail downloaded from the ISP is delivered to the wrong local account or is delivered to the default account...

When I try to start the WorkgroupMail Administrator or Server program I get the error 'Unable to load settings file WMData.dat!'

Symptoms The following error is reported when starting the WorkgroupMail Administrator or Server program or when running setup to upgrade...

I receive two copies of every message from my ISP

Symptoms Incoming messages are sometimes received in duplicate. Cause Generally, mail is collected from the ISP using the POP3 protocol....
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