Make sure that you are running the latest release of WorkgroupMail v6 More info
Check that in the folder C:Program FilesWorkgroupMail all of the applications (EXE’s) and application extension files (DLL’s) have the same creation date.
Norton Anti-Virus must be installed normally.
E-mail scanning must be disabled. Start the Norton Anti-Virus console. Click Options and on the left hand side click Email (under the Internet heading). Uncheck the boxes ‘Scan Incoming Email’ and ‘Scan Outgoing Email’. Click OK.
Specific folders must be excluded from the virus scanning function. Ensure that the exclusions list includes the folders C:Program FilesWorkgroupMail and C:WindowsTemp (or C:Temp or C:WinntTemp or C:Documents and SettingsUserLocal SettingsTemp etc. depending on your Operating system). To determine exactly what temp folder is used, look in each folder in turn and send a message through WorkgroupMail. Look out for the temporary creation of mail files of the form tmpxxx.tmp. Check that *.tmp and *.msg are not listed as exclusions. Please note: if WorkgroupMail will be running as an executable when logged in by different users on Windows NT, 2000 or XP then the Temp folder may vary depending on which user is logged in and therefore which user profile is being used. In this case specify all temp folders for exclusion.
Configure Norton actions. Start the Norton Anti-Virus console. Click Options and on the left hand side click Autoprotect. Check the box to select ‘Try to repair and then quarantine if unsuccessful’. Repeat this for the Manual Scan setting.
Click View | Summary in the Administrator program to be sure that the Virus Protection plug-in has been imported and is correctly licenced (either purchased or within evaluation). If necessary, import one instance of the Virus Protection plug-in into Workgroupmail. Edit the properties of the Virus Checker (by double clicking it) and select Norton Anti-Virus (Desktop Edition) in the product selector box. Specify a WorkgroupMail user who will receive notification of the detection of a virus. Click OK to close the Virus Checker Property sheet.
For more information on how to test the Virus Protection plug-in, please click here
Please remember to keep the virus definitions up to date on all machines on your network and especially the machine running WorkgroupMail as this copy will be scanning all of your e-mails. The easiest way to automatically do this is to configure LiveUpdate in Norton. Mail client machines should also have email scanning disabled and may need to exclude certain folders that can cause recursive virus checking action.
For more information about setting up Norton AntiVirus, click here.