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Softalk Mail Server

Can I configure Backup servers using my existing WorkgroupMail licence

More Info Note: If you are receiving mail directly from the internet and you wish to configure an additional WorkgroupMail...

I cannot send any mail, either from my mail client or from WebMail.

Symptoms A relaying error message (550) is returned by the mail client when sending an external email message. An error...

I keep receiving the same messages from my ISP and the Event log shows it being repeatedly sent and received

Symptoms The same messages are repeatedly downloaded from the ISP but the messages are never received. The Event log shows...

What do I enter into the DNS server address boxes?

Symptoms When creating or editing the Smarthost settings in WorkgroupMail you are prompted to enter a primary and secondary Domain...

I receive mail via POP3 and incoming mail is not being delivered correctly. I have noticed that the address of the true recipient in the headers has been entered incorrectly by my ISP

Detail When receiving mail for a multiple user POP3 account, the ISP should add the e-mail address of the true...

When should I 'Re-calculate Recipients' of a message in the Outgoing Queue?

Detail If the ‘Left to Send’ field for an outgoing message displayes a ‘?’ symbol then the recipient information held...

Some messages are not downloaded from WorkgroupMail to Outlook mail clients

Symptoms Some messages are not downloaded from WorkgroupMail to Outlook mail clients, which report the error 0x800CCC97. Outlook Express mail...

What operating systems are required in order to run Workgroupmail?

Detail WorkgroupMail v8 can be installed on the following Microsoft Windows operating systems: Windows NT4 Server and Workstation (with active...

When clicking Logout in Webmail, Internet Explorer appears to hang

Cause This problem can occur if you have an anti-virus product, such as Norton Anti-Virus, installed on the WorkgroupMail (and...

How do I configure Virus Protection with Content Filtering in WorkgroupMail v7?

More Info This applies to the WorkgroupMail v7 Enterprise Edition and the WorkgroupMail v7 Professional Edition where these two plug-ins...

I have Network Associates Virus Scan. How do I configure this to work with WorkgroupMail?

Detail Make sure that you are running the latest release of WorkgroupMail v7 More info Check that in the folder...

I have Sophos Anti-Virus. How do I configure this to work with WorkgroupMail?

Detail Make sure that you are running the latest release of WorkgroupMail v7 More info Check that in the folder...

When I create new users the Sent Items and Deleted Items folders in WebMail are not created.

Detail This may require that your IIS web server be restarted. After creating new users, click Start, run and type...

I have a single mailbox account at my ISP but want my users to be able to send and receive internet mail as well as internal mail

Detail If you have a single mailbox account at your ISP then all mail coming into your organisation must be...

When using WebMail, I am unable to add attachments to my message. Internet Explorer appears to

Detail This problem can occur if you have an anti-virus product, such as Norton Anti-Virus, installed on the WorkgroupMail (and...

I send mail directly and all mail sent to addresses at AOL do not get sent.

Symptoms This problem can affect mail servers that are configured to send mail directly, as specified in the Domain (Sending)...

What should I do when receiving database errors with my WorkgroupMail v5.

More Info Note: This information applies only to WorkgroupMail v5. WorkgroupMail v5 is obsolete and unsupported. We strongly recommend that...

I send mail through my ISP and all mail sent to addresses at AOL are returned as undelivered.

Symptoms This problem can affect mail servers that are configured to send mail through their ISP, as specified in the...

How can I test if the Virus Checker plug-in is working correctly?

Detail The Virus Protection plug-in must be correctly licenced and installed. Check this by clicking the Summary shortcut in the...

WorkgroupMail is configured to send mail using the BTConnect ISP and mail is not being sent.

Symptoms Mail is not leaving the Outgoing Queue when WorkgroupMail is configured to send mail through the BTConnect SMTP servers.....

Can I use WorkgroupMail as a backup domain (MX) server ?

Symptoms A backup domain MX server is required in case the primary domain MX server fails. Resolution WorkgroupMail can be...

How do I recover e-mails from a user account that I have just deleted?

Symptoms A user account has been deleted in error and the email messages for that user need to be recovered....

When I send a message from Outlook, an attachment called winmail.dat is added to the message.

Detail This is a function of Outlook when it is configured to send mail using ‘MS Outlook Rich text’ format....

WorkgroupMail fails to start on Windows 2003 server

Symptoms WorkgroupMail fails to start on Windows 2003 server giving the error “The local mail servers could not be started!...

What are the main benefits of upgrading to WorkgroupMail v8?

Detail WorkgroupMail v8 now uses a database to store data. The supported databases are Jet and Microsoft SQL Server. When...
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