Make sure that you are running the latest release of WorkgroupMail v7 More info
Check that in the folder C:Program FilesWorkgroupMail all of the applications (EXE’s) and application extension files (DLL’s) have the same creation date.
The Sophos SAVI component must be installed normally.
E-mail scanning, if available as an option, must be disabled.
Specific folders must be excluded from the virus scanning function. For WorkgroupMail v7 add the WorkgroupMail data folder tree to the exclusions list. For WorkgroupMail v6 ensure that the exclusions list includes the folders C:Program FilesWorkgroupMail and C:WindowsTemp (or C:Temp or C:WinntTemp or C:Documents and SettingsUserLocal SettingsTemp etc. depending on your Operating system). To determine exactly what temp folder is used, look in each folder in turn and send a message through WorkgroupMail. Look out for the temporary creation of mail files of the form tmpxxx.tmp. Check that *.tmp and *.msg are not listed as exclusions. Please note: if WorkgroupMail will be running as an executable when logged in by different users on Windows NT, 2000 or XP then the Temp folder may vary depending on which user is logged in and therefore which user profile is being used. In this case specify all temp folders for exclusion.
Configure the Sophos actions. Choose the option to ‘Try to repair and then quarantine if unsuccessful’ (or similar) for both auto scanning and manual scanning.
Click View | Summary in the Administrator program to be sure that the Virus Protection plug-in has been imported and is correctly licenced (either purchased or within evaluation). If necessary, import one instance of the Virus Protection plug-in into Workgroupmail. Note that on installations using both the Virus Protection plug-in and the Content Filtering plug-in together, the two functions are combined within the Content Filtering for added flexibilty
Virus Protection with Content Filtering
Edit the properties for the Content Filtering (by double clicking it) and select the Anti-Virus Engine tab. In the product selector box select Sophos anti-Virus. Check that you have rules configured to take the necessary action when a virus is detected Click here for more information.
Virus Protection without Content Filtering
Edit the properties of the Virus Checker (by double clicking it) and select Sophos anti-Virus in the product selector box. Specify a WorkgroupMail user who will receive notification of the detection of a virus. Click OK to close the Virus Checker Property sheet.
For more information on how to test the Virus Protection plug-in, please click here
Please remember to keep the virus definitions up to date on all machines on your network and especially the machine running WorkgroupMail as this copy will be scanning all of your e-mails. Mail client machines should also have email scanning disabled and may need to exclude certain folders that can cause recursive virus checking action.