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My machine running GMS has crashed; what can I do?

Question If the fault is terminal and you are forced into requiring new hardware to run GMS, assuming you have...

How do I prepare for disaster recovery?

Question (TBA) Answer (TBA) Keywords:x

How do I recover the administrator's password?

Question I’ve forgotten the administrator password for the Gordano products on my machine. How do I restore it? Answer As...

What is GMS Firewall?

Question What are the differences between GMS Firewall and the other flavours of GMS Mail? Answer GMS Firewall is designed...

Why doesn't some email get delivered to AOL?

Question I’m having a problem sending e-mail out to any AOL recipient. It seems that all mail has been initially...

What are the messages in the MesLog folder?

Question What are the messages in the MesLog folder? Answer MesLog folders contain copies of every message that has passed...

What are transaction logs?

Answer Transaction logs record the conversation between the client and the server for each of the GMS services. Various levels...

What do these entries mean in my SM.log?

Question (TBA) Answer (TBA) Keywords:x

What do these entries mean in my PT.log?

Question (TBA) Answer (TBA) Keywords:x

How can I get Lotus Notes mail into GMS?

Question We currently use Lotus Notes. How can I move the mail from a Lotus Notes account into GMS? Answer...

Why is my cache directory growing?

Question I am running NTMail 4.30.0013 and have a problem with the Cache directory growing huge. How do I stop...

What does the Access Right "Allow this account to access Email using WWW" mean

Question One of the options under Profiles > Access is "Allow this account to access Email using WWW". What does...

What is APOP authentication?

Question What is APOP?Am I able to configure this type of authentication in GMS? Answer If you have validated your...

How may I tell if my GMS Webmail email message has an attachment?

Answer In the interface of build 3078 and later, you will find a column which has a paperclip image at...

Why is my user variables tab greyed out?

Answer You need to enable the option “Allow direct editing of system variables” from the Security > Control page. See...

Error message: mfc42.dll is out of date.

Question What is mfc42.dll and why do I need it? Answer DLLs are shared library files used by Windows applications,...

What is the GMS Manager Service?

Answer This service allows automatic updates to the virus definition files included in GMS Anti-Virus to take place and manages...

How do I fix the text on tabs?

Question The text is too large to fit on the tabs in the configuration GUI. It looks ugly! How do...

What does GetHostByAddress mean?

Question I’m getting lots of lines like this in my SMTP log. What does it mean? Will this time out?...

How can I get the Accessory Pack for GMS?

Answer The Accessory packs are available on our FTP site at ftp://ftp.gordano.com. Please make sure you select the accessory pack...

How do you configure GMS for use with MSN?

Question I am trying to configure GMS to allow clients to use their MSN home accounts as a dial-up in...

How do I enable editing of Variables?

Answer When you install Gordano Products, the options allowing you to edit the System, Domain and User variables are disabled...

What are the prices of Gordano products?

Answer The cost of GMS depends upon which services and options you require. The KB entries below give details of...

What is a mailmerge?

Answer A mail merge is the name given to the ‘personalisation’ of messages generally for such purposes as a company...

What is an OS?

Answer The operating system is a program that starts running when you turn on a computer and performs the basic...
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