Why do users not see the Java applets in GMS Webmail when using a proxy server?

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Question

We use the Websweeper Proxy server and receive a javascript error when trying to use the GMS interface. The Java applets are also never available.

Is this a problem is GMS or the Proxy server?

Answer

The Websweeper Proxy server can be configured to carry out various actions on any active content found in a web page. Blocking Java will render GMS Webmail Professional unusable.

Proving where the problem lies is fairly straightforward. Simply set up your browser to bypass the Proxy server. If there is no longer a problem access the GMS Webmail interface the problem is nothing to do with GMS.

WebSweeper has a few options available where Java is concerned.

  1. It can block Java (or Javascript, ActiveX, etc.) entirely. If this is the case webmail will not work. Use the mobile interface or enable Java.
  2. It can remove Java (or Javascript, ActiveX, etc.) again if it is configured to do this webmail will not work. Use the mobile interface or enable Java.
  3. It can be set to ignore Java etc., if configured this way it SHOULD work, assuming the proxy server treats the Java and Javascript correctly.

The first step in resolving this is to check the configuration to ensure that Java, Javascript and ActiveX are all allowed through OK. If they are then the problem still relates to the Proxy server, please contact the manufacturers to inform them of the issue and request a solution.

Keywords:Proxy java webmail javascript activex

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