How to solve installation or upgrade of GMS hanging after unpacking installer

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On some systems, when running the installer you may see that it seems to hang after the unpacking phase.

If this happens to you the solution is as follows:

  1. Open Task Manager
  2. Click on the “details” tab.
  3. Right click on the hung GMS installer process and select “Analyse Wait Chain”

Here you will see which process is preventing the GMS installer from launching. Often this will be a system tray process such as an updater, or tray icon.

If you terminate the process that is preventing the installer from completing, it will then continue. After this, if necessary you can restart the software that was causing the problem.

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