How do I install and register the GMS Cloud Outlook Collaboration client plug-in?

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  4. How do I install and register the GMS Cloud Outlook Collaboration client plug-in?

Getting Started With GMS Cloud

Question Details:

The Collaboration client is a tool that allows GMS Cloud users to access the advanced features of Microsoft Outlook including Contacts, Calendaring, Scheduling, Tasks, Journals and Notes and the ability to share these folders with colleagues. When using the Collaboration client both Outlook and GMS Webspace users can share data, e.g.: a shared calendar.

Answer:

Download the plug-ins from the from the download page

Variants are available for multiple Outlook versions

• Outlook 2002/XP – 2007

• Outlook 2010 (Office 32-bit)

• Outlook 2010 (Office 64-bit)

Pre-installation: Please ensure that you have closed your Microsoft Outlook email before installing the GMS Cloud Outlook plug-in.

Installation: The installation of the GMS Cloud Outlook Collaboration client plug-in is simple. Download the application to your computer and double click on the application icon to run it and follow the on-screen instructions. You may also make the installation available to yourself or to any user that logs on to the computer. This is particularly useful for administrators installing on behalf of users as they need only install once with no further changes required later on.

Registration: Once the GMS Cloud Outlook Collaboration client plug-in has been installed, it now needs to be registered within the host application – Microsoft Outlook. This can be done through system profiles.

  • Open the Mail icon in the Control Panel to launch the Mail Setup dialog. This may be under 32-bit control panel icons if you are running on 64bit Windows.
  • Select the Show Profiles option then click on the Add button to create a new profile. Choose a profile name and click OK.
  • Select the “Add a new email account” option and click on the Next button.
  • Select the “Additional Server Types” option and click on the Next button.
  • Select GMS Server from the list of Additional Server Types and click on the Next button.

Next, the following GMS Cloud dialog box should appear which means that the Outlook client has been correctly registered and now just requires some basic configuration.

You will need to specify the GMS Cloud server hostname to connect to along with your user account name (full e-mail address) and password. Unless otherwise stated, the server address will always be: mail.gms-cloud.com

If you wish your password to be saved and re-used automatically please check the Save password option. If you leave it unchecked you will be asked to enter the password each time you start Outlook.

Upon finalising the above, the main Outlook client configuration is complete. The next time you start Outlook and select your newly created profile, the GMS Cloud Collaboration client should be running.

If you encounter a dialog box stating that the GMS Cloud Outlook Collaboration client plug-in can only work in ‘Email only’ mode, this likely means that your Outlook is unable to connect to the Collaboration service on the GMS Cloud server. This is TCP port 8376 or 8377 when using SSL.

The most likely cause of this is that your local firewall software is restricting outbound traffic on this port. If you are sufficiently technical to work towards resolving this then please do so, otherwise please contact your local administrator or Support representative.

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