How do I contact the owner of a remote server?
There are a number of methods that can be tried to contact the administrator of a remote server.
- RFC2822 which governs the transmission of SMTP mail states that all mail servers must have a postmaster account which will always accept mail. This account is to be used to contact the administraor of the server in case of difficulty with the transmission of email messages. Howeve not all sites honour this requirement.
- Run a DNS Lookup on the domain in question, the SOA DNS record should contain the technical contact for that domain. Take the following SOA lookup on gordano.com as an example
gordano.com origin = ns0.gordano.com mail addr = hostmaster.gordano.com serial = 2003082900 refresh = 10800 (3 hours) retry = 7200 (2 hours) expire = 604800 (7 days) minimum ttl = 86400 (1 day) gordano.com nameserver = ns0.gordano.com gordano.com nameserver = ns1.gordano.com ns0.gordano.com internet address = 184.108.40.206 ns1.gordano.com internet address = 220.127.116.11
In this example the line containing "hostmaster.gordano.com" indicates the contact, simply replace the first dot with an @ sign, i.e. the contact for gordano.com is "firstname.lastname@example.org"
- If you are still unable to find a contact address the third option is to run a whois lookup on the domain against the domain registrars database. This will normally give you both a technical contact and an administrative contact including their contact information. A typical whois lookup may return
Registrant: Gordano Ltd (GORDANO-DOM) PO Box 79 Clevedon, NORTH SOMERSET BS21 7TQ ENGLAND Domain Name: GORDANO.COM Administrative Contact, Technical Contact: Stanners, John email@example.com PO Box 79 Clevedon North Somerset Clevedon NS BS21 7EF UK +44 1275 340333 fax: +44 1275 340056 Record expires on 10-Dec-2005. Record created on 08-Oct-2002. Database last updated on 9-Sep-2003 18:53:22 EDT. Domain servers in listed order: NS1.GORDANO.COM 18.104.22.168 NS0.GORDANO.COM 22.214.171.124 NS2.GORDANO.COM 126.96.36.199
In the above example both the administrative and technical contacts are the same but they may be, and frequently are, different.