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How can I try unsupported browsers with GMS Webmail?


There are significant differences between the way that browsers display pages and run JavaScript. GMS software has been written to take browers, platform and version numbers into account and display pages correctly. Netscape 6, for example, is not supported due to its lack of support for LiveConnect.
Browsers that are not supported in the Professional interface can use the Express and/or Mobile interfaces.

Version 15:
JAVA has been completely removed from the new WebMail client making it both slicker and faster operationally than its predecessor.
The Web client now offers a familiar and more intuitive interface similar to a high-end desktop client.
Presently, JAVA is still required in areas of the administration interface.

In addition to WebMail no longer relying on JAVA, other key changes for browser support include:

  • Old MSIE versions are no longer supported, only MSIE 6 and newer will be.

  • Firefox is now supported on a Mac – Version 2 and above.
  • Netscape (non-Mozilla based) is no longer supported.
  • Opera is no longer supported.

Version 16:
Version 16 of the Gordano Messaging Suite will broaden the current browser support to include both Google Chrome and Apple Safari .


There is a Variable called "TranslatedBrowsers" that can be set to allow access from a list of other browsers including Opera, AOL and Konqueror. This variable can be set at the System, Domain or User level. If set at the user level the user must first log on before the setting is applied, to do this they can access the logon page directly, i.e. http://localhost:8000/logon.mml

When logging on to the GMS Webmail or New Admin GUI any browser translation settings apply regardless of whether a browser is "good" or not. Hence it is possible to
treat Netscape 4.7 as MSIE 6.0 and so on.

An example of this would be:


Reading the above entry gives us the following:

  1. Treat MOZ (any version) as MSIE (version defaults to 6.0)
  2. Treat Opera 6 (any minor version) as Netscape Navigator (version defaults to 4.7)
  3. Konqueror 6.1 as Netscape 4 (minor version defaults to 7)

Elements in the list have the syntax:
<real browser><real major version>.<real minor version>-<new browser><new major version>.<new minor version>

  • If the real major or minor versions are missing then the check applies to all versions of the browser
  • If the new major or minor versions are missing then they are defaulted (as above)
  • If the real browser is missing then all browsers match (not allowed to specify versions in this case)
  • If the new browser is missing then the browser is "Unknown". This will ban a browser.

This has some interesting uses as the following table shows

Opera6.2-NAV4.7 Enable access to Opera 6.2, treated as Navigator 4.7
KON-NAV Enable Konqueror support, treat as Navigator 4.7
NAV4.8- Ban Netscape 4.8
-MSIE Allow all browsers as MSIE 6.0
Not a good idea – ban all browsers
Unknown-MSIE Allow all unknown browsers as MSIE 6.0

Valid browser ids are:

Unknown Unknown Browser
Opera Opera Browser
AOL AOL Browser
MSIE Microsoft Internet Explorer
NAV Netscape Navigator (4 and 6)
KON Konqueror
MOZ Mozilla (and Gecko based) browsers

Note: Access to both the Admin and GMS Webmail interfaces using the above methods is not supported. If you find that it works for you, all well and good. If it fails in any way or form, rather than contacting the Gordano Support Team please contact the manufacturers of the browser.

See Also:

Keywords:GLWebMail Browser IE Internet Explorer Netscape Mozilla AOL Konqueror Opera browser not supported

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