Why is an incoming email with a virus not getting disinfected?

Question

I have my system set to "Return with – message was ‘Virus in message’" and "Disinfect Message (with GMS Anti-Virus)" selected.

Answer

If you set the GMS Anti-Virus options to "deliver as usual" and "Disinfect message" then the virus (eicar.com) is removed correctly. With settings of "Return with" and "Disinfect message" the message was returned OK but eicar.com was not removed.

This has now been fixed in builds 3136 and later.

See Also:

• What is contained in release 3136?
• What is contained in release 3136?

Keywords:incoming email virus