What is alert 8413?


A user has made a request to change their password but when GMS requested a change of password, the user DLL refused with an error. These libraries may be

  • LDAP A Gordano supplied library to authenticate users against an LDAP service;
  • ODBC A Gordano supplied library that authenticates against an SQL server;
  • A User library A library that has been written by a customer to do custom authentication.

When GMS used the function, it returned an error.

In this case, GMS was attempting to authenticate Undefined@Undefined when the library returned an error code of Undefined.

If the user library has been used, this is not a problem with GMS. For the LDAP and ODBC libraries, please check the configuration of the libraries and ensure that the authentication source is running.

See Also:


Keywords:user library SAM DLL ODBC LDAP authentication 8413

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