Why is Outlook not retrieving all new messages when it is started?

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Question

When Outlook loads, it automatically moves to the Inbox and fetches any new messages that have arrived since it was last closed. We have had reports of some or all new messages not being automatically retrieved by Outlook when it is started. Why is this?

Answer

In order for Outlook to automatically download all new messages automatically when it is first started it is necessary to configure a periodic timed send/receive.

This is configured directly within the Outlook client under Tools > Send/Receive > Send/Receive Settings > Define Send/Receive Groups.

See Also:

Keywords:mapi collab collaboration start startup outlook timed send receive

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