Why doesn't email arrive at my account?

  1. Home
  2. Knowledge Base
  3. GMS
  4. Why doesn't email arrive at my account?

Question

I have enabled Confirmation filtering in my GMS Webmail client and while I no longer receive any junk mail I also don’t receive mail from anyone else.

Answer

The Confirmation filter is designed to catch unsolicited email that comes primarily from automated systems. See www.gordano.com for an explanation of how the process works.

As you have enabled the confirmation filter the sender of the mail will have a confirmation authentication message waiting for them in the sending mail client. Once they respond to this message the mail will be automatically transferred to your inbox.

If you know in advance who the senders of messages will be you should add their address to your address book. The confirmation filter is bypassed for addresses that are entered in your address books.

Once you have enabled Confirmation filtering you should regularly do the following.

Check your quarantine folder for messages that were sent to you. If you find any from senders that you really do want to receive mail from, select the message in question and note the email address in the From: entry (this will be the address between the < and > brackets).

Click on the Address book Icon in the top menu bar. Create an entry for the list using the from address that you have just noted. Once the entry is complete you will start receiving messages from this sender straight into your inbox.

Keywords:GLWebMail XT filters confirmation list mail arrive delivery webmail

Was this article helpful?

Related Articles