Why can't I open certain attachments using GMS Webmail and IE7?

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Question

When using webmail, when I try to open certain attachments a window will appear briefly then will disappear, and the attachment does not open. Why is this?

Answer

This behaviour has been confirmed when using the “show attachments as a drop down list” option in GMS Webmail. This is because of a change in the security settings in Internet Explorer 7.

To resolve this, in IE7 go to the following menu:

Tools->Internet Options->Security->Custom Level

then change the option for

“Automatic prompting for file downloads” to “enabled”.

You should then find you have no problems opening attachments.

Keywords:IE7 webmail attachment

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