Why are certain sections of the GMS interface not loading correctly?

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Question

When I have successfully logged on to the GMS interface some of the frames do not appear to be loading, or show as a gray box. Why is this?

Answer

Both the GMS Administration and GMS Webmail Professional interfaces require a Java capable browser. If Java is not installed, or has been de-activated, then the GMS interface will only load the parts of the page which do not require Java.

Please ensure that you have installed Java in the browser, and that it is enabled.

Alternatively if this is not possible you can use the GMS Webmail Express client as this does not require Java.

See Also:

Keywords:Java page display load admin interface grey

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