Why am I getting a password dialogue all the time using Outlook 2002?

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Question

I use Outlook 2002 (also known as Outlook XP) from the Office XP suite. I am constantly getting the password dialogue box popping up on my screen. Why is this?

Answer

The problem is that the client (Outlook) is not issuing standards compliant commands. When making a connection to the mailbox, a client should always issue the quit command when the connection has finished. Outlook 2002 sometimes does not correctly issue the quit command – apparently as a performance improvement. Unfortunately, this non-compliant behavior can result in the problem with the password dialogue.

Microsoft are aware of this problem, and we have received information that this issue will be resolved in a forthcoming service pack for Outlook 2002.

One workaround which has had successful results for some users is to change the “Schedule an automatic send/receive every:” option to a value higher than the POP timeout value on your server. The POP timeout is set to 5 minutes in GMS Mail, so increasing the schedule value to higher than this should assist in this problem.

See Also:

Keywords:Outlook XP, Office XP, XP, Outlook 2002, password dialogue, password box, password

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