What does "Invalid GMS Anti-Virus update – result code 1" mean in my GMS Anti-Virus log?

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Question

GMS Anti-Virus automatically updates the virus signature files. If an error occurs, a message is sent to the administrator alerting them to the need for further action. This entry relates to an error message saying "Invalid GMS Anti-Virus
update – result code 1".

Answer

As well as the email notification, if you switch on full logging, the following will be logged:

SMTP 5 Apr 2002 13:19:47.351 A 3084 404 MAIL From:<> SIZE=772
SMTP 5 Apr 2002 13:19:47.351 A 0000 404 250 2.5.0 OK.
SMTP 5 Apr 2002 13:19:47.711 A 3084 404 RCPT To:
SMTP 5 Apr 2002 13:19:47.711 P 3314 404 MaxMessageSize - bypassed for vpp update from null@[62.172.232.231] [62.172.232.231] 0
SMTP 5 Apr 2002 13:19:47.711 A 0000 404 250 2.5.0 OK.
SMTP 5 Apr 2002 13:19:48.062 A 3084 404 DATA
SMTP 5 Apr 2002 13:19:48.062 A 0000 404 354 3.5.4 Start mail input, end with ..
SMTP 5 Apr 2002 13:19:48.442 A 3084 404 .
SMTP 5 Apr 2002 13:19:48.442 P 3210 404 SIZE ok 772 772 null@[62.172.232.231] vpp@barney.dom
SMTP 5 Apr 2002 13:19:48.522 F 3432 404 Invalid GMS Anti-Virus update - result code 1, reason VPP Update Request: Authorisation failure
SMTP 5 Apr 2002 13:19:48.642 S 3016 404 local mail 05194854201352 <> [123.234.123.234] postmaster@barney.dom 2470 bytes
SMTP 5 Apr 2002 13:19:48.642 F 3401 404 GMS Anti-Virus Update Failed - The GMS Anti-Virus update is invalid
SMTP 5 Apr 2002 13:19:48.642 F 3459 404 DeleteFile C:GordanoTempmewaaaaa.ntm (120)

The entry "Invalid GMS Anti-Virus update – result code 1, reason VPP Update Request: Authorisation failure" indicates that an incorrect password has been supplied to GMS Anti-Virus.

The password can be changed in the interface on the Virus > Virus > Signature Updates page. Please ensure this matches the one you agreed with the Gordano sales team at the time of purchase. If you have forgotten the password you will need to contact them to request it.

All erorrs encountered when updating the virus definition files result in a message being despatched to the email address specified in the "Send warnings to" field. This will alert the recipient as to the type and nature of any error encountered.

See Also:

Keywords:Invalid GMS Anti virus update – result code 1 VPP signature update invalid Virus checker GMS Anti-virus anti virus antivirus

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