Symptoms
The following error can be displayed when trying to purchase a Softalk product on-line using a credit card.
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Sorry, but there has been an error encountered while handling your request. The error message was:
(501) Authorisation denied
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Cause
This can be due to an incompatability between the card issuer and the Netbanx implementation of 3D Secure.
Resolution
Please refer to our Other payment options page for alternative methods of making payment. If you need further assistance or a temporary licence while you arrange to make the payment, please contact our sales team.