I get a '(501) Authorisation denied' error when trying to make my purchase online.

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  5. I get a '(501) Authorisation denied' error when trying to make my purchase online.

Symptoms

The following error can be displayed when trying to purchase a Softalk product on-line using a credit card.

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Sorry, but there has been an error encountered while handling your request. The error message was:

(501) Authorisation denied
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Cause

This can be due to an incompatability between the card issuer and the Netbanx implementation of 3D Secure.

Resolution

Please refer to our Other payment options page for alternative methods of making payment. If you need further assistance or a temporary licence while you arrange to make the payment, please contact our sales team.

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