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How do I configure Norton AntiVirus Corporate Edition to work with WorkgroupMail v7?


Note: The following instructions only apply to WorkgroupMail v7.5 or later. If you are running WorkgroupMail v6 then refer instead to the following FAQ Click here

Make sure that you are running the latest release of WorkgroupMail v7 More info

Norton AntiVirus Corporate Edition must be installed normally onto the WorkgroupMail computer.

Norton must have e-mail scanning disabled, if available as an option, and it must be configured to scan files with *.eml and *.tmp extensions (as configured by default)

Specific folders must be excluded from the anti virus system protection function. Add the WorkgroupMail data folder (and sub folders) to the exclusions list. (The system temp folder must NOT be excluded from the system protection).

Configure the Norton actions to ‘Try to repair and then quarantine if unsuccessful’ (or similar) for both auto scanning and manual scanning.

Click View | Summary in the Administrator program to be sure that the Virus Protection plug-in has been imported and is correctly licenced (either purchased or within evaluation). If necessary, import one instance of the Virus Protection plug-in into Workgroupmail. Note that on installations using both the Virus Protection plug-in and the Content Filtering plug-in together, the two functions are combined within the Content Filtering for added flexibilty

Virus Protection with Content Filtering
Edit the properties for the Content Filtering (by double clicking it) and select the Anti-Virus Engine tab. In the product selector box select select Norton Anti-Virus (Corporate Edition). Configure as for ‘Virus Protection without Content Filtering’, below. Then check that you have rules configured to take the necessary action when a virus is detected Click here for more information.

Virus Protection without Content Filtering
Edit the properties of the Virus Protection plug-in (by double clicking it) and select Norton Anti-Virus (Corporate Edition) in the product selector box. Select a quarantine folder and, if required, specify a user to receive notification of virus infected messages. Close the Virus Checker Property sheet.

Run the diagnostics from the Edit menu to check that the Virus Protection is correctly configured. For more information on how to test the Virus Protection plug-in, please click here

Please remember to keep the virus definitions up to date on all machines on your network and especially the machine running WorkgroupMail as this copy will be scanning all of your e-mails. Mail client machines should also have email scanning disabled and may need to exclude certain folders that can cause recursive virus checking action.

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