Symptoms
Genuine messages are quarantined by the spam filtering and it is necessary to inform the intended recipient of this. Steps can then be taken to release the message from the quarantine.
Resolution
This is possible by using Spam Filtering in conjunction with a specific rule in Content Filtering. The Spam Filtering must be configured to ‘Mark message as junk mail to be processed by Content Filtering’. The Content Filtering must include a rule such as the one below
More Info
Note: Content Filtering is integrated into WorkgroupMail v8 and WorkgroupMail v7 Enterprise, but for WorkgroupMail v7 Professional the Content Filtering plug-in needs to be installed and licenced. If you do not have the Content filtering plug-in then it is recommended that you upgrade to WorkgroupMail v8. Click here for details.
Detail
To inform a user that an incoming message has been quarantined as junk, create a rule in Content Filtering as follows:-
Junk Mail rule
Check all messages. If message is junk mail and message not sent from MailScan quarantine message to Junk Quarantine and inform intended recipients with Junk message quarantined
Set the message Subject to:
Junk message quarantined
Set the message body to:
The following message was identified as junk mail and has been quarantined.
Subject: <Subject>
Sender: <SenderName>, <SenderAddress>
Date: <Sent>