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The WorkgroupShare client is installed but the Share menu does not appear on the Tools menu in Outlook
Symptoms The WorkgroupShare client has been installed but no synchronization takes place and there is no Share menu item on...
What are International and Standard Builds?
Detail Q: I notice you have an International and Standard build, should I use standard if I am in the...
WorkgroupShare and the Microsoft Firewall installed with Windows XP Service Pack 2
Symptoms WorkgroupShare clients cannot connect to the WorkgroupShare server. The server is running on Windows XP and service pack 2...
When viewed in a different time zone, a whole day appointment appears to span an additional day
Symptoms When viewing a whole day appointment it can sometimes appear to span across two days Cause When a new...
How do I resolve Outlook Add-in Conflicts?
Symptoms Any synchronization problems, including those where records are:- Duplicated Synchronized as blank records Synchronized incompletely Synchronized to a folder...
Other people can see my contacts' birthdays even though they do not have access to my calendar
Symptoms Other people can see my contacts’ birthdays in their calendar, even though they do not have access to my...
How do I purchase WorkgroupShare?
Detail WorkgroupShare can be purchased on-line using a credit card and the license keycode will be sent as soon as...
How much does WorkgroupShare cost?
Detail You can find a link to the Prices page by clicking the Purchase option in the menu bar above....
How do I start the WorkgroupShare Server Process?
Summary The WorkgroupShare server can be configured to run as a Windows service or as an executable. This is decided...
How do I check if the WorkgroupShare server is running?
Symptoms When installing the WorkgroupShare client the following error is reported ‘Unable to get users from WorkgroupShare server! Please make...
The File As Field is not shared correctly when using Outlook 2000
Symptoms The File As field for one or more contacts is not synchronized correctly or is displayed differently for different...
I cannot see the Shared data in Outlook.
Symptoms The WorkgroupShare client has been installed and Synchronization has completed successfully but the Shared data is not visible in...
When installing the WorkgroupShare client, Outlook crashes and then restarts in a loop
Symptoms After installing the WorkgroupShare client, or when starting Outlook, it is possible that Outlook will crash and then restart...
How do I remove multiple Share menu items from the Tools menu in Outlook?
Symptoms Multiple Share menu items exist under the Tools menu it Outlook Cause These additional Share menu items are usually...
Why is the email address required for each user?
Detail WorkgroupShare does not synchronize data using email. The email address is used to match the subject of a free/busy...
Why does my Deleted Items folder in Outlook contain other peoples deleted items?
Symptoms The Deleted Items folder in Outlook contains items that belong to other people, that were not deleted by this...
The default Tasks in Outlook are displayed in any calendar using the single day view
Symptoms When any calendar folder is viewed in the single day view with the taskpad enabled, including those in the...
I removed a shared calendar from the 'My Calendars' view in Outlook. How do I get it back?
Symptoms The ‘My Calendars’ shortcut list in Outlook 2003 no longer shows one of my Calendars. Detail This FAQ applies...
Folders from within the Shared Information folder have appeared at the outer level in the folders list.
Symptoms Folders that should be contained within the Shared Information folder (folders shared by other users and public folders) may...
How do I move a WorkgroupShare client to a new computer?
Detail WorkgroupShare v2 All relevant settings are stored in the PST file. All that needs to be done is to...
I have evaluated WorkgroupShare v2 and now need to restore my WorkgroupShare v1 installation
Cause You have evaluated WorkgroupShare v2 and wish to revert back to WorkgroupShare v1, or You have installed WorkgrupShare v2...
What is the significance of the 'Installed Clients' column when selecting 'Users' in the Administrator
Detail The “Installed Clients” column in WorkgroupShare v1 indicates how many workstations this client has been installed at. For example,...
How do I download the setup files for WorkgroupShare v1?
Detail Many major improvements have been made to WorkgroupShare with the release of v2 and we recommend that customers upgrade...
How do I move or re-install my WorkgroupShare v2 server to another computer?
Symptoms You wish to move your WorkgroupShare server program to a different computer. More Info This FAQ applies to WorkgroupShare...
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